GENERAL POLICIES, TERMS AND CONDITIONS:
The Pillow and Paddock is an exclusive property where every guest reservation is both important and special to us. If your travel plans change and you must cancel your reservation, please call or write to us as soon as possible.
Rates/policies are subject to change and vary during high impact periods and special events. These policies are posted as part of the "special event" or other package descriptions on our website.
Deposits will be required in the amount of one (1) night's room charge for all reservations made by phone or online except for SPECIAL EVENTS or PACKAGES with different deposit requirements.
Cancellations made thirty (30) days or more prior to arrival date will receive a full refund less $25.00 processing fee. Cancellations from 2-30** days prior to arrival will receive a 50% refund of the deposit. This applies to all reservations except for SPECIAL EVENTS and PACKAGES with different cancellation requirements.
In the unlikely event that you must cancel with less than two (2) days notice, shorten your stay or check out early, please understand that we must ask you to take responsibility for your ENTIRE reservation. You have our promise, that if we are able to rebook your room(s), a full or partial refund will be made.
** For reasons due to Covid, we are currently waiving the policy of charging 50% of deposit for cancellations made 2 - 30 days prior to arrival. Cancellations made two (2) days or more prior to arrival date will receive a full deposit refund less $25.00 processing fee.
Normal check-in time is from 3:30 PM - 6:00 PM. If arriving outside of this window, please call in advance to make arrangements so that the Innkeeper is certain to be available.
No check-ins are allowed prior to 12:00 Noon or after 10:00 p.m. except in extraordinary situations in order to preserve the comfort of other guests.
Normal check-out time is 11:00 AM. Later check-out can be arranged depending on room availability.
At the Pillow and Paddock Bed & Breakfast, we take our responsibility to our community very seriously, and the current COVID-19 pandemic does not change that. If anything, we are more committed than ever to doing the right thing for those around us. As we navigate through these times, adhering to the Pillow and Paddock B&B's Policies & Procedures continues to be paramount.
As always, we sanitize and clean everything thoroughly, following all CDC guidelines. Our rooms all have ensuite bathrooms for that extra peace of mind. We block rooms for the day prior to and following departure of guests and currently, we only reserve 50% of our rooms nightly. We have reorganized our dining room to ensure social distancing during breakfast service.
We are temperature monitoring staff and guests and have streamlined check-in procedures to minimize direct contact for all.
Management assumes no responsibility for personal property left in guest rooms or common areas following check-in and encourages all guests to lock the "dead bolt" locks on their bedroom doors when they leave.
Damage to property, furnishings, decor, and/or equipment caused by OTHER than normal guest wear and tear, may be deemed the responsibility of the registered guest causing such damage. Reasonable repair or replacement compensation, if necessary, will be charged to the guest's credit card on file.
The PILLOW AND PADDOCK IS A NON-SMOKING ESTABLISHMENT. Absolutely No Smoking inside the house; however designated outdoor smoking areas are available. Any infractions of this policy will mandate a MINIMAL charge of $250.00 to cover the cost of specialized cleaning.
Children under the age of 12 years old cannot usually be accommodated in the five (5) B & B rooms upstairs, however, we do acknowledge that special situations sometimes allow for children, so please call to discuss availability. Children can be accommodated in the apartment suite.
Pets of any kind cannot be accommodated inside the main house, however, the family/bridal apartment is DOG friendly (sorry - cat allergies) for dogs weighing less than 30 pounds (maximum of two dogs please). Please telephone at least one week in advance to make arrangements for your dog(s) and to receive a separate copy of our pet policies and fees.
Gift certificates must be presented at check-in along with a valid driver's license. Gift certificates are transferable, HOWEVER, the gifting party must identify the new recipient by name either by phone, email or on the certificate itself.
Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.